Our Policy

Booking Terms and Conditions

These terms apply to bookings at Sinnamon’s Cottage in Maldon and Sinnamon’s By The Sea in Kilcunda, collectively referred to as “Sinnamon’s Cottages”, “we” or “us”.

Your booking

Your reservation is for the exclusive use of the whole cottage identified in your booking confirmation, for the dates and number of guests shown.

Please check your confirmation and notify us promptly of any errors. Include all guests and dogs in your reservation. Guest numbers must not exceed the capacity advertised for the cottage booked.

The person making the booking is responsible for ensuring everyone in their group follows these terms.

Your booking is confirmed when we issue written confirmation and receive the required payment, unless a different payment arrangement has been agreed in writing.

Payment

For direct bookings made more than 30 days before arrival, a 50% deposit is required. The remaining balance is due 30 days before arrival.

For bookings made 30 days or less before arrival, full payment is required when booking.

Instalment arrangements for larger bookings made more than 60 days before arrival may be agreed directly with Steven. All payments must be completed by 30 days before arrival.

Please refer to our Payment Terms for further details.

Check-in and check-out

Check-in is from 2:00 pm. Check-out is before 11:00 am.

Early check-in or late check-out must be arranged in advance and depends on availability. Access instructions will be provided before your stay.

Cancellations and refunds

Please notify us of direct-booking cancellations in writing.

More than 30 days before arrival: Payments will be refunded less an administration fee of up to $50 per booking, limited to reasonable administration and non-recoverable payment-processing costs actually incurred.

30 days or less before arrival: A refund is not ordinarily available for a change of mind, failure to arrive or early departure. However, any amount retained will be limited to our reasonable loss and costs arising from the cancellation.

We will make reasonable efforts to rebook cancelled dates. If a replacement booking is secured, we will refund the amount recovered, allowing for any difference in the accommodation rate and reasonable costs, without recovering the same loss twice.

These conditions do not limit any refund or other remedy required by Australian Consumer Law.

Changes to booking dates

Changes depend on availability and our written agreement. Different rates or minimum stays may apply.

Moving or shortening a stay may be treated as a cancellation of the original dates. We will explain any charges before you agree to a change.

Bookings through other websites

For bookings made through Airbnb, Booking.com, Stayz or another booking platform, the payment, cancellation and amendment conditions disclosed when you booked apply, subject to Australian Consumer Law.

Please submit changes or cancellations through the platform where required.

Dogs

Both cottages welcome dogs. Please include them in your reservation and observe any limits disclosed for the cottage booked.

Both properties are fully fenced, but fencing may not contain dogs that jump, dig or escape. Please supervise your dogs appropriately. Do not leave them unattended if they may escape, become distressed or disturb neighbours.

Bring a clean sheet or blanket to protect furniture your dogs use, remove dog waste, and leave the cottage free of excessive pet hair or soiling.

Smoking, parties and noise

Smoking is not permitted indoors. Dispose of cigarette waste safely in an appropriate outdoor receptacle.

Parties and events are not permitted.

Loud or unreasonable noise is not permitted at any time. Please respect our neighbours.

Property care and safety

Please treat the cottage, furnishings, appliances and grounds with care.

Follow the operating instructions and safety directions provided for the cottage booked, including any instructions concerning heating, fireplaces and seasonal availability. Facilities differ between the cottages.

Follow official fire restrictions, emergency directions and local safety signs. Supervise children and dogs appropriately.

Report maintenance issues, accidental damage or breakages promptly.

Cleaning and departure

Normal cleaning and reasonable wear and tear are included in your stay.

Before departure, please wash dishes, leave the kitchen tidy, place rubbish in the designated bins and leave used beds unmade.

Switch off heating, cooling and cooking appliances, secure the cottage and follow the property-specific departure instructions supplied.

You may be responsible for reasonable, documented costs arising from damage caused by your group or dogs, missing items, or cleaning substantially beyond normal use. We will provide details and an opportunity to discuss any proposed charge before seeking payment.

Problems or interrupted stays

Contact us promptly if anything is wrong so we have a reasonable opportunity to resolve it.

If we cannot provide the booked accommodation, we will notify you as soon as possible and provide any refund or other remedy required by law. Alternative dates or accommodation may be offered for you to accept voluntarily.

If an emergency, road closure or official safety direction prevents your stay from proceeding, we will assess the circumstances and your legal rights rather than automatically applying standard cancellation charges.

Your consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies under Australian Consumer Law that cannot lawfully be excluded.

The terms disclosed when you book apply to your reservation. Later updates do not change an existing booking unless we both agree.

Contact Steven on 0412 280 960 or sinnamonscottages@gmail.com.

Payment Terms

These payment terms apply to direct bookings at both Sinnamon’s Cottage, Maldon, and Sinnamon’s By The Sea, Kilcunda.

All prices are in Australian dollars. Your total price and any applicable taxes, levies, fees or card surcharges will be disclosed before payment.

Deposit and balance

Bookings made more than 30 days before arrival require a 50% deposit to secure the reservation. The remaining balance is due 30 days before arrival.

Bookings made 30 days or less before arrival require full payment at the time of booking.

Your reservation is confirmed once the required payment has been received and written confirmation has been issued, unless an instalment arrangement has been agreed in writing.

Instalment arrangements

For larger bookings made more than 60 days before arrival, a lay-by or instalment arrangement may be organised directly with Steven.

Payment amounts and due dates must be agreed in writing. All payments must be completed no later than 30 days before arrival.

Payment methods and overdue payments

Use the payment methods offered through our booking system or otherwise agreed with Steven. A stored payment method will only be charged under arrangements you have authorised.

If payment is overdue, we will contact you and provide a reasonable opportunity to pay before cancelling the reservation.

Refunds and third-party bookings

Payments are subject to our Booking Terms and Conditions and Australian Consumer Law. Approved refunds will normally be returned to the original payment method.

For bookings through another booking platform, the payment arrangements disclosed when you booked through that platform apply.

For payment enquiries, contact Steven on 0412 280 960.